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Comment: Very good tour and travel agency 4.9 out of 5 !
Based on their positive trip advisor reviews, we booked a 5-day package tour to Kerala. They arranged a personalized Innova Cab driver and one night stay on a premium boathouse.
I would like to highlight few points about the whole trip:
1) The pickup and drop were from Kochi airport and the driver was with us for all 5 days. The best part of this as we didn’t need to change the vehicles or look for other private cabs.
2) The driver was truly gentle, well mannered, fluent Hindi-English speaking very much experienced person. He was very well aware of the sight-seeing points and places in Munnar, Athirampally, Thekkady so we didn’t waste any time in googling and finding the stuff. He was very very co-operative as me, my friend and kids were having a problem with motion sickness and we have to stop the car multiple times due to nausea. Thanks to him, his name is Arjun and he was not at all money minded, though he was professional and friendly at the same time. So we were very happy with the driver.
3) About the premium Houseboat, I can say the boat was really beautiful clean and the place was truly scenic.
we have minor complaints about the boat-housekeeping staff because of their lazy attitude as they were not prompt in service and also were reluctant to do small things like re-heating the stuff and cooking bit extra food. But at the same time, we appreciate about the Kaiden Tours Mr. Praveen that he took the issue very much seriously and made us realize that if we could have called and complained to him about this problem he could have fixed it immediately.
The food on the boat was ok, not bad, not good as it was traditional Kerala food although they served Chapathi for us considering the Kerala food for north Indian, it was manageable for one day.
Overall I found the service and response of this travel agency to be excellent. Easily 4.9 out of 5. My queries were promptly responded to, and they showed up when they were supposed to. Special thanks to Mr. Praveen from KaidenTours who guided us really well and did exactly what he promised.
I would appreciate their sincere efforts for making our experience truly memorable and exciting. Kudos to you guys!